Emergency Bicycle Roadside Assist
Incident & Recovery Assistance
Should the policy holder be stranded due to their bicycle being rendered immobile as a result of an accident, puncturemechanical problem, they will be assisted by our incident/case managers to ensure that the correct assistance is promptly provided. The bicycle will be collected and delivered to the policy holder’s home. The member will also be transported. Maximum benefit up to R600 per incident.
Policy have access to medical advice, iInformation, medical practitioners & facilities.The policy holder will be guided through any medical crisis situation and be provided with emergency advice which also includes referrals to doctors and clinics/hospitals in the area. Should the policy holder be transported to a hospital, their medical aid will be notified to ensure that the necessary GOP’s are in place and the relevant authorisation is received by the time the patient arrives.
Primary Medical Response & Medical Transportation
In the event of the policy holder’s involvement in a medical emergency due to a fallaccident while cycling, the call centre consultant will arrange the most appropriate method of emergency medical transportation. The policy holder will be transported to the nearest medical facility capable of providing adequate care. All costs of the assistance will be for the policy holder’s own accountmedical aid account. Assistance will be provided on a best effort basis (if the policy holder is accessible by road).
Pushing the ‘Panic' button will send an alert as well as the policy holder's location details to a call centre agent, who will then dispatch emergency assistance.
In the event of the policy holder’s involvement in a security emergency due to a bicycle fallrobbery, etc. while cycling, the call centre Assist consultant will arrange for the most appropriate security assistance to be dispatched. Assistance will be provided on a best effort basis (if the policy holder is accessible by road). Cover includes security for up to 2 hours.
The member can be monitored for short and long distances at requested intervals for reassurance that they will reach their destination safely.
Relay of urgent Messages
In the event of an incident, the call centre Assist consultant will notify the policy holder’s next of kin.
TERMS AND CONDITIONS
Incident Management & Policy Holder Transportation Assistance
Should the policy holder be stranded due to their bicycle being rendered immobile as a result of an accident, puncturemechanical problem, the policy holder will receive a professional and incident managed bicycle pick-up. The policy holder will also be transported homeback to their vehicle.